Shipping policy
Thank you for shopping with us. We’re committed to delivering your order as quickly and safely as possible. Please review our shipping policy below for details on processing times, shipping rates, and more.
Processing Times
All orders are processed within 1–3 business days (excluding weekends and holidays) after receiving your order confirmation email. You will receive a notification once your order has shipped.
During high-volume periods, processing times may be slightly delayed. We appreciate your patience.
Shipping Rates & Estimates
Shipping charges for your order will be calculated and displayed at checkout.
Domestic Shipping (e.g., Romania)
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Standard Shipping: 3–7 business days
International Shipping
We offer international shipping to select countries. Delivery times vary by destination and shipping method.
Please note that international orders may be subject to import duties, taxes, or customs fees, which are the responsibility of the customer.
Order Tracking
Once your order has shipped, you will receive a tracking number via email. Please allow 24–48 hours for tracking information to update.
Shipping Delays
We are not responsible for delays caused by the carrier, weather conditions, customs, or incorrect shipping addresses provided at checkout. However, we will do our best to support you in resolving any delivery issues.
Lost or Damaged Packages
If your order arrives damaged or appears to be lost in transit, please contact us immediately at contact@vladtabacaru.com with your order number and any relevant details. We will work with the carrier to investigate and resolve the issue promptly.
Shipping Address Changes
If you need to make changes to your shipping address, please contact us within 24 hours of placing your order. Once an order has shipped, we cannot modify the shipping details.
Questions?
For more information about our shipping policies or if you need help with your order, feel free to contact us at contact@vladtabacaru.com.